Please email service@elwoodclothing.com.
Please allow Customer Service 24-48 hours to respond.
Shipping is FREE on all US Domestic orders of $100 or more. A flat rate of $8.95 is charged on all domestic orders under $100.
We ship directly to most international countries. Per local laws, all import taxes, duties, and VAT will be calculated at checkout.
All domestic orders are shipped via United States Postal Service. Please allow up to 3 business days for order processing and payment verification, and an additional 4-7 business days for delivery (total 7-10 days from order).
All Canadian and other International orders can take up to 14-21 business days to arrive depending on the country.
If tracking indicates that your order has been delivered, we are not liable for your undelivered/stolen or lost claims. You have the option to request a required signature upon delivery of your package in the notes section in your shopping cart.
Discount codes cannot be combined.
We do offer gift cards through our web store. Click here to go directly to the gift card page
We partner with TryNow to allow you to try our pieces for $0, and only pay for what you keep.
Join the Elwood Country Club, our VIP mailing list, HERE for exclusive early access to shop our biggest drops. Members will receive the entry code via email and SMS the prior night at 6PM PT.
The Elwood Country Club is our VIP mailing list, created as a way to give a little back to our biggest supporters & most loyal customers. This email list is distinct from our main newsletter, & subscription includes early access to shop our biggest drops, members-only collections, giveaways, and tons of other perks. To join, just enter your email on the sign up page HERE. You can also follow @elwoodcountryclub on Instagram to stay up-to-date.
STORE ADDRESS (open to the public): 305 S HEWITT ST LOS ANGELES, CA 90013
STORE HOURS:
Check out our Returns Portal HERE and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. For exchanges, follow the steps outlined on our returns page and select a new item for exchange.
We partner with Happy Returns to offer box-free, printer-free, and sustainable returns and exchanges. Start your return online, then, locate a Return Bar near you and use the QR code emailed by Happy Returns to complete your return drop-off in less than a minute.
* FREE returns on US orders of $100 or more
We gladly accept returns within 30 days of purchase. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit.
*HOLIDAY SHIPPING* Orders placed between 11/17-12/25 will have an extended 60-day return window.
Please note that returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact. Vintage pieces and ‘last chance’ items are final and cannot be returned or exchanged. If your item is damaged and your purchase date falls outside our standard return window, then please contact service@elwoodclothing.com. and we’ll be happy to serve you. We will not be held responsible for any items that are lost during the return process unless a tracking number with proof of delivery is provided. Once your order is placed it cannot be modified.
Exchanges and returns for U.S.-based orders are free. We do not offer free exchanges and returns for international orders. International customers must reach out to service@elwoodclothing.com to initiate a return. We do not offer exchanges on international orders, only returns for refund.
If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier. Please make sure the original tags are still intact.
Once you follow the steps through our Returns Center, you’ll receive the option to download a return shipping label or Happy Returns QR code, which will also be sent to your email.
After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange process. Your preferred item will ship to you right away.
Use this to convert between standard size format.
We’ve got you covered! We offer a Free Exchange & Return service on all orders Return Policy
Use this to convert between standard size format.
We’ve got you covered! We offer a Free Exchange & Return service on all orders Return Policy
If you find the same product online at a lower price elsewhere, we will provide you a credit note for the difference!
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.