We gladly accept returns within 30 days of purchase. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit.
Please note that returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact. Vintage pieces and ‘last chance’ items are final and cannot be returned or exchanged. If your item is damaged and your purchase date falls outside our standard return window, then please contact firstname.lastname@example.org and we’ll be happy to serve you. We are not responsible for lost orders with the incorrect address. Once your order is placed it cannot be modified.
Exchanges and returns for U.S.-based orders are free. We do not offer free exchanges and returns for international orders. International customers must reach out to our customer service team to initiate a return. We do not offer exchanges on international orders, only returns for refund.
How do I start a return or exchange?
To make a return, please visit our Returns Center and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. For exchanges, follow the steps outlined on our returns page and select a new item for exchange. We only offer even exchanges. Each customer is eligible for one exchange per order.
Do I need to return the product in its original packaging?
If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier. Please make sure the original tags are still intact.
Where can I find my shipping label?
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions on how to download a return shipping label which will also be sent to your email.
What should I do if I receive the wrong product?
After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange process. Your preferred item will ship to you right away.